Effective Date: 24-09-2025
Last Updated: 24-09-2025
The Privacy Notice is from Phacolite Prolific Private Limited ("Meal Mover", “Company,” “we,” “our,” or “us”) which values the trust you place in us when you use our mobile application, website, and services (collectively, the “Platform”).
This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you engage with our wide range of services, including but not limited to food delivery, grocery ordering, pharmacy delivery, e-commerce shopping, and intercity/city-to-city parcel delivery.
By downloading, accessing, or using the Meal Mover App, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our Platform.
We collect information to provide seamless, safe, and personalized experiences. This includes:
(a) Personal Information You Provide
Account Information: Name, phone number, email address, password, date of birth, gender, profile picture.
Order & Transaction Details: Delivery/billing address, order history, payment details (masked).
Health Data (Pharmacy): Prescriptions, allergies, notes for safe order fulfillment.
Parcel Info: Sender/receiver details, package descriptions, proof of identity if required.
Communication: Queries, support requests, survey responses, ratings, reviews, feedback.
(b) Automatically Collected Information
Device Data: Device type, OS, app version, network details.
Location Data: GPS tracking for deliveries, fraud detection, service availability.
Usage Data: Pages/screens visited, clicks, searches, time spent, referral source.
Log Data: IP, timestamps, error reports, crash analytics.
(c) Third-Party Information
Payment Providers: Payment confirmations.
Delivery Partners: Delivery status updates.
Referral Programs: Linking information when codes are used.
Service Fulfillment: Deliver food, groceries, medicines, parcels; process payments/refunds; ensure legal compliance.
Personalization: Curated offers, stored preferences, quick checkouts.
Safety & Compliance: Fraud detection, ID verification, prescription checks, regulatory compliance.
Communication: Order updates, notifications, reminders, promotions, support.
Research & Improvement: Analytics for service quality, app performance, and delivery efficiency.
We use cookies, pixels, and SDKs to remember preferences, measure ads, enable push notifications, and monitor fraud/security. Disabling may affect service quality.
With service providers (restaurants, pharmacies, couriers, payment gateways).
For legal compliance (courts, regulators, law enforcement).
During business transfers (mergers, acquisitions).
With user consent (third-party offers/integrations).
Retained as long as necessary for services and legal compliance.
Orders, invoices, and pharmacy data may be stored longer for regulation.
Users may request account deletion, but some records may remain archived.
Encryption (SSL/TLS), access controls, 24/7 monitoring, PCI-DSS compliant payments.
Users must maintain strong passwords and safeguard OTPs.
Depending on your jurisdiction (e.g., GDPR, CCPA):
Access, correct, update, or delete data.
Withdraw marketing consent.
Request a data copy (portability).
Lodge complaints with authorities.
Contact: info@localkonnect.com
Not directed to individuals under 18 without parental consent. Prescriptions may require additional age verification.
We are not responsible for third-party policies; users should review them separately.
Data processed outside your country is safeguarded with contractual and hosting security measures.
We may update periodically; continued use implies acceptance. Users will be notified of major changes.
For data-related queries: info@localkonnect.com
